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SAP Certified Associate - Organizational Change Management Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

A. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
B. It contributes to the organization's capabilities to successfully handle future business transformations.
C. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.
D. It facilitates the hand-over process of important project activities to the IT organization of the company.

Answer: B

Explanation:
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).

NEW QUESTION # 49
What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.

A. Develop a detailed plan for change management.
B. Manage expectations towards change management.
C. Identify and assign resources and define responsibilities.
D. Conduct a thorough as-is analysis.
E. Collect as many ideas for change management as possible.

Answer: B,C,D

Explanation:
A strong start in SAP OCM (typically in the Prepare phase) requires readiness assessment and alignment.
Option B is correct because an as-is analysis (e.g., change culture, capabilities) establishes a baseline. Option D is correct as managing expectations ensures stakeholders understand OCM's scope and limits, preventing misalignment. Option E is correct because identifying resources and roles (e.g., change agents) ensures execution capacity. Option A is incorrect-collecting ideas is unstructured and not a priority early on. Option C is incorrect; a detailed plan evolves later (Explore phase), not at the start.
Extract from SAP OCM Concepts: SAP Activate's Prepare phase emphasizes readiness analysis, expectation management, and resource assignment (SAP OCM Framework).

NEW QUESTION # 50
What does change enablement mean in the context of SAP cloud implementations?

A. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life
B. It refers to all deliverables that support the project team to deliver change management during the cloud implementation
C. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project
D. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility

Answer: A

Explanation:
Change enablement in SAP cloud implementations focuses on user adoption. Option B is correct because it encompasses all activities-training, workshops, support-that help people (end-users, key users) learn and adopt new SAP systems (e.g., S/4HANA Cloud) and processes (e.g., best practices) in their daily work. This broad definition aligns with SAP OCM's goal of ensuring sustained use post-go-live, addressing both technical skills and behavioral change. For example, enablement might include e-learning on system navigation or process simulations to ease the transition.
Option A is incorrect-supporting leadership to handle resistance is a subset of change leadership, not enablement, which targets users. Option C is incorrect; deliverables (e.g., plans, reports) support OCM broadly, not just enablement, which is action-oriented. Option D is incorrect-upskilling leaders is leadership development, not user-focused enablement. SAP OCM defines enablement as user-centric preparation.
"Change enablement refers to activities that enable people to learn and adopt new SAP systems and processes, ensuring effective integration into their work" (SAP OCM Framework, Enablement Definition).

NEW QUESTION # 51
Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A. Don't overcommunicate.
B. Go for a good communication mix.
C. Focus on digital communication channels.
D. Develop a compelling, comprehensive change story.

Answer: B,D

Explanation:
Effective change communication in SAP projects balances reach and clarity. Option A is correctbecause a mix of channels (e.g., emails, workshops, videos) ensures broad coverage and suits different preferences. Option D is correct as a compelling change story articulates the "why" and "what" of the project, fostering buy-in.
Option B is incorrect-while overcommunication can overwhelm, the advice to "not overcommunicate" lacks specificity and isn't a proactive strategy. Option C is also incorrect; over-reliance on digital channels may exclude non-digital users and isn't universally effective.
Extract from SAP OCM Concepts: SAP OCM emphasizes a varied communication approach and a strong narrative to drive engagement (SAP OCM Framework).

NEW QUESTION # 52
What should a change manager keep in mind when identifying stakeholder groups?

A. Management teams are not listed as separate stakeholder groups
B. The number of impacted employees should be documented
C. A business unit should be broken down into about five stakeholder groups
D. The stakeholder identification is a one-time activity

Answer: B

Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) builds the foundation for engagement. Option B is correct because documenting the number of impacted employees-e.g., "50 warehouse staff affected by inventory changes"-quantifies the scope, aiding resource planning (e.g., training sessions) and impact assessment (e.g., resistance scale). Without this, efforts might under- or over-allocate, like scheduling one session for 200 users, overwhelming trainers.
Option A is incorrect-arbitrarily setting "five groups" per unit lacks basis; groups (e.g., key users, managers) depend on impact, not a fixed number. Option C is incorrect-management teams are distinct stakeholders if impacted (e.g., finance leads losing report customization), requiring specific strategies. Option D is incorrect; identification iterates as the project evolves (e.g., new units added in later waves). SAP OCM emphasizes scale documentation for practical planning.
"When identifying stakeholder groups, document the number of impacted employees to assess the scale and tailor change management efforts accordingly" (SAP Activate, Stakeholder Identification Guidelines).

NEW QUESTION # 53
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SAP C_OCM_2503 Sample Test Online & Valid C_OCM_2503 Guide Files

Updated SAP C_OCM_2503 Exam Questions in PDF Document

SAP Certified Associate - Organizational Change Management Sample Questions (Q48-Q53):

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